Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 908-234-1947 or make an appointment online!
David M. , 06/08/2021
I rarely write online reviews but I had to stop and let consumers know this shop goes above and beyond your expectations. I moved out of state during covid 19 and had a huge problem with car emissions in the other state I moved to. Mo took on my problem as HIS problem and made calls to the state authorities to get me the information needed to get the emissions documents extended in the place Moved. It saved me having to go to Florida (where my daughter is using the car for college) and drive it back to the northeast simply for an emissions test. thank you for all your help Mo